Guests with Special
Disney generally go out of their way to ensure that
all guests can be accommodated at the various resort hotels and
theme parks, irrespective of any special needs they may have.
The Special Services Guest Guide is available for collection
/ pick-up at City Hall
at the entrance to the Disneyland Paris theme park, or in the
reception of any of the on-site hotels, and provides all the information
guests need to ensure an enjoyable visit to the park. It can also
be posted directly to guests if required (ring 01 60 30 10 20
to request the guide).
As well as the Special Services guide a Disabled
Guests Guide is also available, which again can be picked
up at City Hall, or posted to guests using the phone number above.
Special viewing areas for disabled guests are set
aside for all shows and parades. These usually provide some of
the best viewing locations.
Euro Disney SCA grants its disabled Guests discounts
on the Theme Park passports. In some cases, discounts are also
granted on hotel room rates for third parties and guests travelling
with disabled companions.
Access to attractions
Guests with limited mobility, who are blind or mentally
handicapped are usually allowed special access to each attraction,
with a maximum of three other persons, bypassing the normal queue.
In order to allow this to happen, they need to obtain an easy
access card from guest relations at City Hall when first entering
the theme park. Then all that's required is to make sure that
a cast member of the attraction is aware that a guest requires
privileged access to the attraction.
Access to certain attractions is submitted to size
and is strongly discouraged to pregnant women as well as to persons
whose condition could be affected by the experience (heart condition,
back trouble, air sickness...).
Unfortunately, those attractions with a height limit,
such as Space Mountain occasionally aren't available to wheelchair
Guests with Visual Difficulties
Theme Park Maps in Braille are also available
from Guest Relations in City Hall. Printed onto a hard material
a small returnable deposit is required. (The deposit is returned
when the maps are returned back to City Hall).
Access to some of the attractions requires the presence
of a person who can see. This doesn't mean that the visually impaired
guest can't ride, but they must be accompanied for their own safety
by a sighted guest.
Guide dogs are the only animals that are allowed
in the Theme Park, however for their safety, they are not allowed
to access certain attractions..
Guests with Hearing Difficulties
Disneyland Paris cast members usually "speak"
more than one language, and a number of the cast members are also
fully conversant in sign language. These cast members can
be identified by the "LSF" badge they wear.
Theme Park guided tours in sign language are available,
though they must be booked three weeks in advance.
In order to access certain attraction vehicles Guests
must transfer. You must make sure you are accompanied by persons
who can help you transfer. Cast Members are not allowed to do
Wheelchairs are available for rent at Town Square
Terrace, near the entrance of the Theme Park. Cast Members are
not allowed to accompany Guests in wheelchairs.
There are 109 rooms at the various Disneyland Paris
resort hotels that have been specially designed to ensure easy
access for wheelchair bound guests.
Mentally Handicapped Guests
Certain attractions could frighten sensitive persons.
Those who accompany them are asked to pay special attention to
All rest-rooms are accessible to disabled Guests,
with the exception of "Walt's" on Main Street.
The Disneyland® Paris hotels have specially adapted
rooms for those with restricted mobility (approximately 20 per
hotel). These rooms have larger bathrooms (handrails, raised toilets),
wheelchair height door viewers and double beds.
Bookings for disabled guests should ideally be made
by calling (33) 1 60 30 10 20. This phone line is specifically
reserved for disabled visitors, and is manned by trained staff
who will be able to advise on any specific requirements. Bookings
can be made immediately via this number.