Room Requests
[ Disney Vacation Planner
] [Resort Hotels ]
In general Cast Members at the Disney resort hotels
will endeavour to match specific requirements to specific rooms,
but they can only do so if they're informed in advance. If you
arrive at the hotel of your choice on check-in day with a stange
request unless you've made it known to the hotel concerned in
advance you may well wind up disapointed.
When bookings for several rooms are made together the
hotel will usually attempt to allocate adjacent rooms, but if
this is a requirement it should still be stated on the booking
request.
Each hotel has a protocol for assigning rooms to guests
with reservations. At Disney's hotels, this is typically done
3-4 days prior to check in, although the responsibility for assiging
rooms to match requirements seems to vary from hotel to hotel.
Some of the hotels have someone designated as a room
controller or room assigner. At others, this is a specific task
done by front-desk personnel. At some it is simply something the
front-desk cast members do but without a specific responsible
person. This has invariably led to some confusion, and, at times,
consternation, as people get different responses to requests to
speak to the "room controller" at different hotels.
Wherever possible it's best to make sure that any special
requests are noted on your original reservation record. In general,
when booking confirmation is received from Disney any special
requests will be listed. Secondly it's a good idea to also fax
the same request to the hotel's reception as a polite reminder
3-4 days before you plan to arrive (Disney's web site lists the
fax numbers for each hotel, on that hotel's description page.)
You also need to remember that whilst the Cast Members
on duty will endeavour to match requirements to rooms, they never
guarantee that you'll get what you request. The only exception
being where there are genuine medical reasons for a specific request,
such as needing a ground-floor room as a result of needing wheelchair
or ECV access.
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