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Disney Vacation Planner  >  Walt Disney World  >  Resorts  >  Room Requests
Last revised Tue, 18-Dec-2007 6:13
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Room Requests

[ Disney Vacation Planner ] [Resort Hotels ]

In general Cast Members at the Disney resort hotels will endeavour to match specific requirements to specific rooms, but they can only do so if they're informed in advance. If you arrive at the hotel of your choice on check-in day with a stange request unless you've made it known to the hotel concerned in advance you may well wind up disapointed.

When bookings for several rooms are made together the hotel will usually attempt to allocate adjacent rooms, but if this is a requirement it should still be stated on the booking request.

Each hotel has a protocol for assigning rooms to guests with reservations. At Disney's hotels, this is typically done 3-4 days prior to check in, although the responsibility for assiging rooms to match requirements seems to vary from hotel to hotel.

Some of the hotels have someone designated as a room controller or room assigner. At others, this is a specific task done by front-desk personnel. At some it is simply something the front-desk cast members do but without a specific responsible person. This has invariably led to some confusion, and, at times, consternation, as people get different responses to requests to speak to the "room controller" at different hotels.

Wherever possible it's best to make sure that any special requests are noted on your original reservation record. In general, when booking confirmation is received from Disney any special requests will be listed. Secondly it's a good idea to also fax the same request to the hotel's reception as a polite reminder 3-4 days before you plan to arrive (Disney's web site lists the fax numbers for each hotel, on that hotel's description page.)

You also need to remember that whilst the Cast Members on duty will endeavour to match requirements to rooms, they never guarantee that you'll get what you request. The only exception being where there are genuine medical reasons for a specific request, such as needing a ground-floor room as a result of needing wheelchair or ECV access.


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